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Our Promise offers 6 month warranty on all items ordered through the platform. Should in case anything goes wrong with your items during delivery to your location will take full responsibility.

Our goal is to make sure you are completely satisfied with the items you order and your experience with Depending on the reason for the return and the condition of the product, there may be several options available to you.

* Please note, that all items must have their original tags attached and be unworn and unwashed.

  • We will be responsible for paying postage on any returns or exchanges.

  • Refunds are for orders over N5,000

  • You will have 15 days from delivery of your package to file a return claim with customer service.

  • If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement.

  • If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available to file a return claim and we cannot accept the return or issue a refund for any reason.

  • If the item was purchased at an event, expo or any other special event, we do not accept any returns or exchanges.

  • If the item was purchased at one of our retailers, please take the product back to the retailer for a return or exchange.
    *Additional limitations may apply. We do not owe any responsibility of your item bought from a third party or another retailer.

To begin processing any type of return, please contact our Customer Service team and provide your full name, your phone number, the items you bought and the reason for returning the product. You can contact us by emailing or calling. Once we have received the product and the return has been processed by our agents, we can issue the return. Please note that we are unable to accept returns that are dropped off by a customer at any of our retailer locations.

Registered Customers

We offer 15 day money back refunds

To request a return, refund or for more information about our Returns Policy, please contact our Customer Service department by emailing or calling.

Email :
Mobile number: 08088251297